Privacy Policy

Last updated: November 26, 2025

1. Information We Collect

We collect information you provide directly to us, including:

  • Email address and password for account creation
  • Phone call recordings and transcriptions
  • Appointment scheduling information
  • Business information in your knowledge base
  • Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI receptionist services
  • Process and transcribe phone calls
  • Send you call summaries and notifications
  • Schedule appointments on your behalf
  • Respond to your comments and questions
  • Ensure security and prevent fraud

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers (Gemini/OpenAI, ElevenLabs, Twilio) to deliver our services
  • Law enforcement when required by law
  • With your consent or at your direction

4. Data Security

We implement appropriate security measures to protect your data, including encryption at rest and in transit. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage, and provide personalized content.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: hello@elysk.app